Privacy Policy

1. Introduction

At Orwexa ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI voice platform and services (the "Platform"). By using Orwexa, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

• • Account details (name, email address, phone number, company name)
• • Billing information (payment method, billing address)
• • Login credentials and authentication data

2.2 Call and Communication Data

• • Call recordings and transcripts
• • Phone numbers (inbound and outbound)
• • Call duration, timestamps, and metadata
• • SMS and WhatsApp message content

2.3 Usage Data

• • Platform activity (features used, settings configured)
• • Device information (IP address, browser type, operating system)
• • Analytics data (usage patterns, performance metrics)

3. How We Use Your Information

We use the collected information for the following purposes:

• • To provide and maintain our AI voice services
• • To process payments and manage subscriptions
• • To improve our AI models and platform performance
• • To send service notifications, updates, and support messages
• • To analyze usage patterns and optimize features
• • To ensure compliance with legal obligations
• • To prevent fraud, abuse, and security incidents

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• • Encryption in transit (TLS/SSL) and at rest
• • Secure cloud infrastructure with regular backups
• • Access controls and authentication protocols
• • Regular security audits and vulnerability assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

Orwexa integrates with third-party services to deliver our platform. These providers may have access to your data as necessary to perform their functions:

• • Telephony providers (Twilio, Telynx) for call handling
• • Payment processors (Stripe, PayPal) for billing
• • Email services (SendGrid) for communications
• • Analytics tools for usage insights
• • Cloud hosting (AWS, Google Cloud) for infrastructure

We ensure that all third-party providers comply with applicable data protection regulations and maintain appropriate security standards.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• • Maintain your session and remember your preferences
• • Analyze platform usage and improve performance
• • Provide personalized features and content

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of the Platform.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• • Access: Request a copy of your personal data
• • Correction: Update inaccurate or incomplete information
• • Deletion: Request deletion of your personal data
• • Portability: Receive your data in a structured format
• • Opt-out: Unsubscribe from marketing communications
• • Restriction: Limit how we process your data

To exercise any of these rights, please contact us at support@orwexa.com

8. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically stored for up to 12 months unless otherwise specified in your plan. You can request earlier deletion by contacting support.

9. International Data Transfers

Orwexa operates globally and may transfer your data to countries outside your jurisdiction. We ensure that adequate safeguards are in place to protect your information in compliance with applicable data protection laws, including GDPR and other international standards.

10. Children's Privacy

Orwexa is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the Platform. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: